Report Gives Before and After View of How the Crisis Changed Small Business Priorities
Source: Entrepreneur | Repost QBScott 10/15/2020 –
The push to move from paper to digital business processes has accelerated over the last several years due in part to customer expectations. Companies also began to better understand the urgent need to lower costs and improve customer experiences. Yet many companies have also hesitated, unsure about how to undertake digital transformation.
According to a just-released annual business trends report by Salesforce, the events of 2020 sped up that transformation. CEOs and leadership teams made drastic shifts in everything from office sanitation and design to remote customer interaction.
Perspective and priorities
The report surveyed more than 2,300 small and medium business leaders from around the world at two different times — March and August of 2020. It provides a kind of “before and after” picture of the effects of the current health crisis on businesses and their priorities.
Some of the key findings include:
Author: Scott Meister, CPA
I help small businesses, accountants, bookkeepers, office managers, and business owners with their accounting needs. I’ve used QuickBooks since 2002 and train folks on how to use it efficiently. I create high-quality video training tutorials for QuickBooks and post them on QBScott.com.
Certifications include: Certified Public Accountant (CPA) | Certified Bookkeeper (CB) | Advanced Certified ProAdvisor for QuickBooks Desktop | Advanced Certified ProAdvisor for QuickBooks Online | Certified ProAdvisor for QuickBooks Enterprise | Certified ProAdvisor for QuickBooks Point Of Sale