QBScott Indianapolis, INSource Quickbooks | Repost QBScott 9/10/2020 –

Just when you think you’ve gotten a handle on things, they change. If we’ve learned anything from 2020, it’s to be prepared for the unexpected. When thinking about reopening, there is no script to follow. But, one thing we know for sure is that it’s all about the customer.

Keeping them, pivoting to meet new demands, building relationships, and communicating clearly can help to push through this hard time. Here are three ways to help make the most of your reopening.

1. Ensure a stellar customer experience. It’s not just about what you’re selling or providing; it’s how you do it – the entire customer experience.

A memorable customer experience often gets talked about, which can help drive growth and revenue. Conversely, a poor customer experience can be detrimental to your business. With social media, everyone has access to broadcasting their thoughts, so the connections you make are important.

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Author: Scott Meister, CPA

I help small businesses, accountants, bookkeepers, office managers, and business owners with their accounting needs. I’ve used QuickBooks since 2002 and train folks on how to use it efficiently. I create high-quality video training tutorials for QuickBooks and post them on QBScott.com.

Certifications include: Certified Public Accountant (CPA) | Certified Bookkeeper (CB) | Advanced Certified ProAdvisor for QuickBooks Desktop | Advanced Certified ProAdvisor for QuickBooks Online | Certified ProAdvisor for QuickBooks Enterprise | Certified ProAdvisor for QuickBooks Point Of Sale